Group names and aliases
Groups are how you identify groupings or divisions of your organization. For example, you create a group to represent a department.
You can use a group name to uniquely identify a department, team, or location. Group names are unique identifiers and may only be used once in your organization.
You can use group aliases to consolidate multiple group names into a single group. When group names change such as a department being renamed, you can create an alias for a group that encompasses the old names and still lets you maintain historical data.
Group aliases are also helpful to help you consolidate different department names used in your payroll system. For example, your payroll system may use "customer success", "CS", and "customer service" to refer to the same department. With ChartHop, you can set up a group alias that combines these group names into a single department. For example, you can create a department called Customer Sucess and add two aliases to that department. In this case, a person or job that is assigned to "CS" or "customer service" in your payroll system will be a part of the "customer success" department in ChartHop. This helps you eliminate "extra" groups in your org chart without needing to update your payroll system.
If you use a term as an alias, you cannot also use it as a group name.
Parent groups are specifically used to organize child groups according to your organization's structure in ChartHop. Aliases, however, are best used as tie-ins to the department names used in your payroll system and ATS.
For example, in your payroll system, you could have a department named "Support", while in ChartHop that same department could be referred as "CustomerĀ Support".
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