---
title: Sync history
slug: sync-history
docTags:
createdAt: 2021-12-13T20:49:00.000Z
---
On the **App sync history** page, you can view and manage data syncs between ChartHop and your Applicant Tracking Systems (ATS), Payroll, and Equity systems, along with spreadsheet imports.
## Sync history access by role
Depending on your org role, there are restrictions on data and categories you can view in a particular sync. As a general principle, only users who have access and may need to manage the data being synced are able to see the relevant app sync. See the table below for a general list of sync details that each role has access to view:
| **Role** | **Access** |
| ----------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ |
| Owner | Unrestricted access |
| Org Editor | Unrestricted access |
| Technical Owner | - Able to view all sync categories
- Restricted view of sync details
- ATS
- Cannot see open job titles
- Cannot see the data being synced
- Payroll
- Cannot see errors or warnings
- Cannot download imported data |
| Recruiting Editor | May only view inbound or outbound ATS job data syncs. |
| Recruiters | May only view inbound or outbound ATS job data syncs. |
| Other roles | No access. |
## Understanding sync history information
On the **App sync history** page, you can view a list of information about your syncs including, their status, direction, cause, and summaries. The **App sync history** page contains a list view that lays out a summary of your sync history. By default, the list view displays the sync history of all ATS, payroll, and equity apps that you have installed in ChartHop.
### Sync completed
The **Sync completed** column lists the completion time for a sync. You can select the link under the **Sync completed** column to access that particular sync's details page. [Learn more](https://docs.charthop.com/viewing-sync-details).
### App name
The **App name** column contains information about the specific app that had a sync (e.g., the name and the logo)
### Status
The **Status** column tracks the result of a sync. Sync statuses are as follows:
| **Status** | **Description** |
| -------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Complete | The sync was successfully completed without errors. |
| Complete with Errors | The sync was completed, but experienced partial errors. |
| In progress | The sync is currently in progress. Note: ATS syncs will not show up on the sync history page until the entire sync is completed, and therefore, will not have an “In-Progress” status. |
| Failed | The sync did not complete successfully due to error(s). |
### Direction
The **Direction** column tracks a sync's data flow type. Directional sync types are as follows:
| **Type** | **Description** |
| -------- | -------------------------------------------------------------------------------------------------------- |
| Inbound | Data is pulled from an external system to ChartHop, with the external system being the source of truth. |
| Outbound | Data is pushed from ChartHop to an external system, with ChartHop being the source of truth. |
### Cause
The **Cause** column tracks the reason a sync was triggered. Cause types are as follows:
| **Type** | **Description** |
| ----------- | --------------------------------------------------------------------------------------------------------------------------------- |
| Scheduled | Triggered automatically, based on the configurations set in an apps’ settings page Typically occurs when “Run Daily” is selected. |
| Manual | Triggered manually, |
| Event-based | For ATS apps only. Triggered by a specific criteria or condition (e.g., candidate is hired in the ATS), |
| Web Service | For FP\&A apps only. ChartHop data is made available for FP\&A apps to pull from. |
### Summary
A sync's summary provides a high-level overview of the sync results.
To view more information about specific errors and/or warnings related to a sync, visit the sync's [App sync details](https://docs.charthop.com/viewing-sync-details) page by selecting the link found under the **Sync completed** column.
### Requested by
The person responsible for initiating the sync. If the **Cause** of the sync triggered by a **Manual** or **Event-Based** action in ChartHop, then the column will display the name of the employee that triggered it. Otherwise, if the **Cause** of the sync is **Scheduled **or otherwise was triggered by an action in a remote system, then the column will display the name of the app.
:::hint{type="info"}
[Packages](https://www.charthop.com/pricing/)**: **Basic | **Standard*** | **Premium******
\* Available as an add-on
:::
:::hint{type="info"}
: Technical Owner | Owner | Org Editor | Recruiting Editor | Recruiter
:::