Sync history

on the app sync history page, you can view and manage data syncs between charthop and you r applicant tracking systems (ats), payroll, and equity systems, along with spreadsheet imports app sync history page sync history access by role depending on your org role, there are restrictions on data and categories you can view in a particular sync as a general principle, only users who have access and may need to manage the data being synced are able to see the relevant app sync see the table below for a general list of sync details that each role has access to view role access owner unrestricted access org editor unrestricted access technical owner able to view all sync categories restricted view of sync details ats cannot see open job titles cannot see the data being synced payroll cannot see errors or warnings cannot download imported data recruiting editor may only view inbound or outbound ats job data syncs recruiters may only view inbound or outbound ats job data syncs other roles no access understanding sync history information on the app sync history page, you can view a list of information about your syncs including, their status, direction, cause, and summaries the app sync history page contains a list view that lays out a summary of your sync history by default, the list view displays the sync history of all ats, payroll, and equity apps that you have installed in charthop sync completed the sync completed column lists the completion tim e fo r a sync you can select the link under the sync completed column to access that particular sync's details page learn more https //docs charthop com/viewing sync details app name the app name column contains information about the specific app that had a sync (e g , the name and the logo) status the status column tracks the result of a sync sync statuses are as follows status description complete the sync was successfully completed without errors complete with errors the sync was completed, but experienced partial errors in progress the sync is currently in progress note ats syncs will not show up on the sync history page until the entire sync is completed, and therefore, will not have an “in progress” status failed the sync did not complete successfully due to error(s) direction the direction column tracks a sync's data flow type directional sync types are as follows type description inbound data is pulled from an external system to charthop, with the external system being the source of truth outbound data is pushed from charthop to an external system, with charthop being the source of truth cause the cause column tracks the reason a sync was triggered cause types are as follows type description scheduled triggered automatically, based on the configurations set in an apps’ settings page typically occurs when “run daily” is selected manual triggered manually, event based for ats apps only triggered by a specific criteria or condition (e g , candidate is hired in the ats), web service for fp\&a apps only charthop data is made available for fp\&a apps to pull from summary a sync's summary provides a high level overview of the sync results to view more information about specific errors and/or warnings related to a sync, visit the sync's app sync details https //docs charthop com/viewing sync details page by selecting the link found under the sync completed column requested by the person responsible for initiating the sync if the cause of the sync triggered by a manual or event based action in charthop, then the column will display the name of the employee that triggered it otherwise, if the cause of the sync is scheduled or otherwise was triggered by an action in a remote system, then the column will display the name of the app p ackages basic basic | | standard standard | premium available as an add on roles technical owner | owner | org editor | recruiting editor | recruiter