Viewing sync details
You can view in-depth details for any of your syncs from the App sync details page. On this page, you can find more information about specific errors and warnings that occurred during a sync, along with other helpful information
To view the details page of your sync history results, complete the following steps:
- From the Settings menu (gear icon) in the left sidebar, select Sync history.
- Select the All apps dropdown and choose the app you wish to use to filter by.
- Select the date and time link from the Sync completed column to access that sync's details page.
When you access the details page of a sync, the information is structured in one of two ways, depending on the app and sync type.
If you have configured your ATS integration to use ChartHop as the source of truth (outbound), you can see a timeline of the sync activities that occurred between ChartHop and the ATS.
Note: the level of detail you see for different syncs depending on your role and access level.
The App sync details page contains a summary of the sync including the person who triggered the sync, other corresponding events that occurred (e.g., creating a new Opening in the ATS), and information about any specific fields that were updated (either in ChartHop or in the remote system).
For all other apps, you'll see a detailed list of errors and warnings that occurred as part of the sync.
The Results section of the app sync details page contains a summary of the sync including its status, completion date/time, duration, number of errors, and more.
The complete list of details captured in the Results section are the following:
Contains a summary of the sync status (including if it completed successfully, failed, or completed with errors and the full date and time of completion).
Displays the full duration of the sync in days, hours, minutes and seconds.
The name of the employee or system (if automatic) that triggered the sync.
The total number of lines that were synced.
The total number of updates that were made as part of the sync.
The number of warnings that occurred as part of the sync.
The number of errors that occurred as part of the sync.
You can download the result logs of your sync results and export them into .csv and .txt files.
To access and download the sync history log, on the App sync details page, under the Results section, select Download full log.
Though the log file extension is a .txt, the actual structure of the data in the file is in Json.
The Errors & Warnings section of the App sync details page contains a summary of errors and warnings that occurred as part of the sync.
The complete list of details captured in the Errors & Warnings section are the following:
The line number where an error occurred. To cross-check the relevant line, select “Export Synced Data” (or “Export Spreadsheet Data” for a spreadsheet import) and view the line in the downloaded .csv.
The type of issue (error or warning) that occurred during the sync:
The source of the error(s) or warning(s) that occurred during the sync.
You can download an export of the synced data. This can be useful if you need to reference the specific line in which an error or warning occurred, or if you otherwise want to cross-check the imported data.
To access and download a .csv of the synced data, select “Export synced data” (or “Export spreadsheet data” if a spreadsheet import).