This section covers a series of potential issues you may run into when setting up or configuring your Greenhouse ATS app in ChartHop, as well as their recommended solutions.
In case a jobs fails to be properly created, you can check for the following:
Employment Type Settings
Greenhouse comes with a set of default options for Employment types, if these need to be changed in any way, please contact support@charthop.com in order to configure them appropriately.
In the case a hiring fails, you can check the following:
If you're having trouble with Harvest API Key permissions, or believe you accidentally changed a default option, please refer to the table below for a complete list of necessary permissions.
Type | Permissions |
Applications | GET: Retrieve Application GET: List Applications |
Candidates | GET: Retrieve Candidate GET: List Candidates |
Users | GET: Retrieve User GET: List Users GET: List User Future Job Permissions GET: List User Job Permissions GET: List Pending Approvals PUT: Add a job permission |
Offers | GET: List Application's Offers GET: Retrieve Application's Current Offer GET: Retrieve Offer GET: List Offers |
Departments | GET: Retrieve Department GET: List Departments POST: Create a new department PATCH: Update a department |
Jobs | GET: Retrieve Job GET: List Jobs PATCH: Update Job POST: Create a new job PUT: Replace hiring team |
Job posts | GET: List Job Posts GET: Retrieve Job Post for Job GET: List Job Posts for Job PATCH: Update job posts |
Job stages | GET: Retrieve Job Stage GET: List Job Stages GET: List Job Stages for Job |
Job openings | GET: List Openings For a Job POST: Create openings DELETE: Delete openings PATCH: Edit openings |
Offices | GET: Retrieve Office GET: List Offices POST: Create a new office PATCH: Update an office |
User roles | GET: List user roles |
If you are still unable to complete this step after attempting the troubleshooting options above, reach out to support@charthop.com.
There are two access levels in ChartHop specifically designed for Recruiters:
Other access levels with the ability to open roles:
Primary Editor: These users are allowed to view all information, and make official, permanent changes to the primary timeline. This access should be restricted tightly and limited to a few authorized individuals in HR, Finance, or similar roles.
Owner: These users are allowed full access to everything, including the ability to change user permissions, configure integrations, and alter organization-wide settings. Because of the scope involved, this access should be tightly restricted