Viewing sync history

You can view the data sync history of all payroll, equity, and ATS apps installed in your ChartHop organization on the Sync & Import History page or the Sync History Tab on the Manager App page. The page contains a list of details for each sync, including the date and time of its completion, status, direction, and the cause of the sync.

View sync status

On the Sync & Import History page

You can view the data sync history of all installed apps in your ChartHop organization from the Sync & Import History page.

To view your sync status, complete the following steps:

From the Admin menu (gear icon) in the left sidebar, select Sync & Import History.
View the Status column in the table, which shows one of the following status messages:
- Complete - The sync was successfully completed without errors or warnings.
- Complete with Errors - The sync was successfully completed along with minor errors or warnings.
- In progress - The sync is currently in progress.
- Failed - The sync was unsuccessfully completed along with major errors or warnings.

From the Manage App Page

You can view the data sync history of a specific app from the Sync History Tab within the App.

To view your sync status, complete the following steps:

Select Apps & Bundles from the left sidebar, then select the Apps page.
Select the app, such as ADP, that you want to view the sync history for.
Select the Sync History tab.
- This tab will not show up for every app. It will only show up if the app already displays sync history on the Sync & Import History page and the app has been synced at least one time.
- If you do not see the tab, check the Sync & Import History page.
View the Status column in the table and filter the results

Sync history filters

By default, the Sync & Import History page displays all syncs across all supported apps installed in your ChartHop organization.

Filter the sync history using various dimensions

You can filter the sync history results by the following parameters listed below:

App filter - Filters syncs based on the app.
Status - Filters syncs based on the sync status.
Direction - Filters syncs based on the sync direction.
Start Date - Filters syncs that were completed after the selected date.
End Date - Filters syncs that were completed after the selected date.

You can also search the page using specific keywords in the Summary column (e.g., searching for a specific job title).

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