Troubleshooting Slack announcements
You can send notifications to Slack users according to Actions you set. For example, you can send reminders to fill out surveys or 1:1 forms, as well as work anniversary announcements.
Users can also send Slack messages to each other directly through a respective employee's profile.
If a Slack message doesn't reach the user as expected, it could be because the personâs profile in Slack isnât connected to their profile in ChartHop.Â
To see whose accounts are or are not connected, verify that the person has a Slack ID in ChartHop:
- From the left sidebar, select Data Sheet.
- On the Data Sheet page, choose Select Columns.
- In the Select Columns dialog, type Slack in the search bar.
- Select the check box for the Slack ID field to display this column in the Data Sheet.
- View which employees do not have a Slack ID or use the Filter (!contact.slack) to filter to only people without a Slack ID.
If you donât see a Slack ID for an employee, there are several things you can do to troubleshoot:
- Verify that the personâs email in Slack is exactly the same as it is in ChartHop
- Verify that the personâs name in Slack is exactly the same as it is in ChartHop
- Re-sync Slack with ChartHop by clicking âRun one-time syncâ on the Slack app Page
If all of this information aligns and you are still experiencing issues, we recommend you uninstall and reinstall the Slack app to ensure that ChartHopâs permissions are up to date.
