Subprocessors
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ChartHop relies on a number of vendor subprocessors to provide the service, some of whom may receive access to our customer data.
We evaluate these vendors for their reliability and adherence to strong security and privacy practices, and do our best to minimize sensitive data that is sent to these vendors, depending on their business need.
For transparency, here are the vendors we use, with their business purpose. This list will be updated whenever we add or remove subprocessors. If you have questions about any of our subprocessors, please email us atΒ [email protected].
ο»ΏVendorο»Ώ | Primary Purpose |
|---|---|
Amazon Web Services, Inc. | Core infrastructure and backup |
Google, Inc. | Email, data storage, and tracking analytics |
MongoDB, Inc. | Database storage and backup |
Datadog, Inc. | Centralized logging, system monitoring, and metrics |
Slack, Inc. | System monitoring and internal communications |
Functional Software, Inc. dba Sentry | Web app error reporting |
Stripe, Inc. | Payment and invoice processing |
Automatic Data Processing, Inc. | HRIS data writeback (if applicable) |
Zendesk, Inc. | Support tickets |
Salesforce.com, Inc. | Customer contact information |
Shortcut, Inc. | Support tickets |
Planhat, Inc. | Customer Success management |
Amplitude, Inc. | Customer surveys and product analytics |
Hubspot, Inc. | CRM and marketing automation |
6sense Insights, Inc. | Account-based marketing |
ο»Ώ