Change your password

You can change your ChartHop password from the User settings page only when your organization does not have single sign-on enabled.

If your organization has single sign-on enabled, that means you are using another set of existing credentials to sign in to ChartHop and you cannot change your password from this page. For more information, please reach out to your IT department.

To change your password:

1. Select your profile picture from the left sidebar.
2. Select User settings.
3. Navigate to the Password tab.
4. Select Change Password.
5. Enter your old password.
6. Enter your new password.
   • Passwords must be at least 8 characters long.
   • Passwords are case-sensitive.
   • You can use a combination of letters, numbers, and symbols in your password.
7. Re-enter your new password. Both new passwords must match to continue.
8. Select Change Password.